A family member who watches the show told me about the role mediation was playing in Billy and Chloe's divorce and I immediately screened the relevant episodes online. They're quick; snapshots clipped between ever more powerful drama. You don't see much of the mediator who mostly appears in the background and says virtually nothing. Yet the very fact that mediation is playing a role in a daytime T.V. divorce, if even briefly, indicates an important turning point for the field of mediation. If daytime soaps are sending conflictual couples to mediation, then perhaps more and more couples will self-select mediation rather than have it forced upon them by a judge; mediation as a mutual choice being the most effective.
I could pick apart the ways in which The Young and the Restless got it wrong (mediation doesn't look like that!) but instead I choose to focus on what the show did right. Mediation is a viable option for couples, and if it can work for Billy and Chloe -- they ultimately signed the mediated agreement -- then that illustrates how well it can work for regular folks too.
Photo borrowed from www.soapoperadigest.com.